Security

Keep your financial information safe and sound with safeguards that protect you against everything from cyber-attacks to data loss. A few easy steps are all it takes to help prevent financial scams.


Keep Your Personal Data Secure Online

At Hawaii National Bank, the security of your information is our top priority. We take proactive measures to stay ahead of security risks and prevent your personal data from being compromised. When using our convenient Online and Mobile Banking tools, we encourage you to follow several important guidelines recommended by the Federal Financial Institutions Examination Council (FFIEC) to keep your information secure:

  1. Review your financial statements and monitor transactions on a weekly basis. Our Online, Mobile and ATM Banking tools allow you to see up-to-date transaction information.

  2. Lock your electronic devices when you leave them unattended, and always log off from Online or Mobile Banking services when you complete your session.

  3. Never use publicly available information to create your password. This includes common names and phrases, birthdates and social security numbers.

  4. Change your passwords every few weeks to reduce the risk of a compromised account, and avoid using password managers, which can make it easy to forget passwords over time.

  5. Keep your passwords and pin numbers confidential.

  6. Never click on links or applications in e-mail, as those are common ways viruses, malware and malicious software are installed. If you are uncertain about any communications you receive from Hawaii National Bank, please call us at (808) 528-7711.

  7. When banking online, always use a secure connection, noted by https:// in front of our web address (https://www.HawaiiNational.BANK). This indicates that the data being transmitted between your browser and our systems is securely encrypted.

  8. Install anti-virus and anti-malware software on your electronic devices, and update it regularly. All mobile software should be downloaded from the Android Market or the Apple App Store and never from a third-party site. Read the application permissions carefully.

  9. Install software capable of remotely wiping your electronic devices if they are stolen or lost, and notify your mobile carrier as soon as possible if an incident occurs.

  10. Do not “jailbreak” your iPhone or “root” your Android. This may make them susceptible to malicious software.

  11. Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used.

  12. Avoid using unsecured public wireless connections unless you have virtual private network (VPN) software installed.

  13. Statistics show that users of social networking sites experience a higher incidence of fraud. Use privacy settings to control who is able to access your personal information.

  14. Hawaii National Bank offers alerts to notify you of activity on your accounts. You can set up alerts when you login to your Online Banking account.

  15. Sign up for electronic banking statements and use our convenient Online Bill Pay features whenever possible. The fewer paper documents with your account information on them, the better.

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Our Web Address is Changing from .COM to .BANK on 8/23

We are taking a major step in our ongoing efforts to enhance your online security. Effective Tuesday, August 23, 2016, HawaiiNational.BANK will replace HawaiiNational.com.

Please update your online preferences to reflect the new web address. For your convenience, you will be automatically redirected to HawaiiNational.BANK from our old web address.


All Online Banking features and login information will remain the same.

Hawaii National Bank is the first bank in Hawaii to upgrade to the newly launched .BANK web address.

.BANK is only available for use by verified financial institutions. It offers a higher level of assurance with a strict 30-point registration process that prevents users from being redirected to fake bank websites set up to fraudulently obtain customer information.

.BANK was created by the nonprofit Internet Corporation for Assigned Names and Numbers (ICANN) as a trusted, more secure, and easily identifiable space on the internet for banks and their customers worldwide. It is managed by fTLD Registry Services, a group of banks, insurance companies and financial services trade associations, and registration eligibility is verified by Symantec, a globally recognized leader in internet security. The process includes a security check; banking credentials verification; and a review of the bank’s contact information.

In short, we are adopting the .BANK web address to provide you with improved security safeguards.

Please contact us at (808) 528-7711 with any questions. Visit us online 24/7 for secure, innovative and convenient banking services, including Online Bill Pay and external account transfers.

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Hawaii National Bank Recognizes World Elder Abuse Awareness Day

14 Tips for Stopping Elder Financial Abuse in its Tracks

            Honolulu, HI – Every year, millions of seniors fall victim to financial fraud. Studies show elder financial abuse costs seniors approximately $2.9 billion each year. In recognition of World Elder Abuse Awareness Day on June 15, Hawaii National Bank is urging older customers and their trusted caregivers to safeguard all personal information and stay alert to the common signs of financial abuse.

 

Hawaii National Bank is offering the following tips:

  • Plan ahead to protect your assets and to ensure your wishes are followed.  Talk to someone at your financial institution, an attorney, or financial advisor about the best options for you.
  • Carefully choose a trustworthy person to act as your agent in all estate-planning matters.
  • Lock up your checkbook, account statements and other sensitive information when others will be in your home.
  • Never give personal information, including Social Security Number, account number or other financial information to anyone over the phone unless you initiated the call and the other party is trusted.
  • Never pay a fee or taxes to collect sweepstakes or lottery “winnings.”
  • Never rush into a financial decision.  Ask for details in writing and get a second opinion. 
  • Consult with a financial advisor or attorney before signing any document you don’t understand.
  • Get to know your banker and build a relationship with the people who handle your finances. They can look out for any suspicious activity related to your account.
  • Check references and credentials before hiring anyone. Don’t allow workers to have access to information about your finances.
  • Pay with checks and credit cards instead of cash to keep a paper trail.
  • You have the right not to be threatened or intimidated. If you think someone close to you is trying to take control of your finances, call your local Adult Protective Services or tell someone at your bank.

 

If you believe you are a victim of financial abuse, be sure to:

  • Talk to a trusted family member who has your best interests at heart, or to your clergy.
  • Talk to your attorney, doctor or an officer at your bank.
  • Contact Adult Protective Services in your state or your local police for help.


World Elder Abuse Awareness Day was launched on June 15, 2006 by the International Network for the Prevention of Elder Abuse and the World Health Organization at the United Nations.

Hawaii National Bank is a community bank providing highly personalized service through 13 branches on Oahu, Maui and Hawaii. For more than 50 years the bank has specialized in serving individual account holders and locally owned, closely held businesses. Learn more at www.HawaiiNational.com.

           

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7 Tips to Avoid Online Fraud

Every year, millions of people fall victim to cybercrime. According to the FBI’s Internet Crime Complaint Center, in 2014, consumers lost more than $800 million from scams initiated through the web. In recognition of Internet Safety Month in June, we are highlighting seven tips to help keep you protected from online fraud.

We recommend the following tips to keep you safe online:

  • Keep your computers and mobile devices up to date.  Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
  • Set strong passwords. A strong password is at least eight characters in length and includes a mix of upper and lowercase letters, numbers, and special characters.
  • Watch out for phishing scams. Phishing scams use fraudulent e-mails and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with. 
  • Forward phishing e-mails to the Federal Trade Commission (FTC) at This email address is being protected from spambots. You need JavaScript enabled to view it. – and to the company, bank, or organization impersonated in the e-mail. 
  • Keep personal information personal. Hackers can use social media profiles to figure out your passwords and answer security questions in the password reset tools. Lock down your privacy settings and avoid posting things like birthdays, addresses, mother’s maiden name, etc.  Be wary of requests to connect from people you do not know.
  • Secure your Internet connection. Always protect your home wireless network with a password. When connecting to public Wi-Fi networks, be cautious about what information you are sending over it.
  • Shop safely. Before shopping online, make sure the website uses secure technology. When you are at the checkout screen, verify that the web address begins with https. Also, check to see if a tiny locked padlock symbol appears on the page. Hawaii National Bank uses secure technology throughout its website and mobile apps.
  • Read the site’s privacy policies. Privacy policies tell you how the site protects the personal information it collects. If you don’t see or understand a site’s privacy policy, consider doing business elsewhere.

 

At Hawaii National Bank, we take the security of your information seriously. We will never call or e-mail you requesting personal information such as account numbers or passwords. If you suspect you have been a victim of online fraud, please contact us immediately at (808) 528-7800.

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12 Ways to Protect Your Mobile Device

Your mobile device provides convenient access to your e-mail, bank and social media accounts. Unfortunately, it can potentially provide the same convenient access for criminals. The American Bankers Association recommends following these tips to keep your information – and your money – safe.

  • Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen.
  • Log out completely when you finish a mobile banking session.
  • Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.
  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions.”
  • Download the updates for your phone and mobile apps.
  • Avoid storing sensitive information like passwords or a social security number on your mobile device.
  • Tell your financial institution immediately if you change your phone number or lose your mobile device.
  • Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re punching in sensitive information.
  • Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
  • Beware of mobile phishing. Avoid opening links and attachments in e-mails and texts, especially from senders you don’t know. And be wary of ads (not from your security provider) claiming that your device is infected.
  • Watch out for public Wi-Fi. Public connections aren't very secure, so don’t perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.
  • Report any suspected fraud to your bank immediately.
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7 Tips for Protecting Yourself Online

Though the internet has many advantages, it can also make users vulnerable to fraud, identity theft and other scams. According to Symantec, 12 adults become a victim of cybercrime every second. The American Bankers Association recommends the following tips to keep you safe online:

Keep your computers and mobile devices up to date. Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.

Set strong passwords. A strong password is at least eight characters in length and includes a mix of upper and lowercase letters, numbers, and special characters.

Watch out for phishing scams. Phishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with.

Keep personal information personal. Hackers can use social media profiles to figure out your passwords and answer those security questions in the password reset tools. Lock down your privacy settings and avoid posting things like birthdays, addresses, mother’s maiden name, etc. Be wary of requests to connect from people you do not know.

Secure your internet connection. Always protect your home wireless network with a password. When connecting to public Wi-Fi networks, be cautious about what information you are sending over it.

Shop safely. Before shopping online, make sure the website uses secure technology. When you are at the checkout screen, verify that the web address begins with https. Also, check to see if a tiny locked padlock symbol appears on the page.

Read the site’s privacy policies. Though long and complex, privacy policies tell you how the site protects the personal information it collects. If you don’t see or understand a site’s privacy policy, consider doing business elsewhere.

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5 Ways to Protect Your Small Business from Account Fraud

Corporate account takeover is a type of fraud where thieves gain access to a business’ finances to make unauthorized transactions, including transferring funds from the company, creating and adding new fake employees to payroll, and stealing sensitive customer information that may not be recoverable. The American Bankers Association recommends following these tips to keep your small business safe.

Educate your employees. You and your employees are the first line of defense against corporate account takeover. A strong security program paired with employee education about the warning signs, safe practices, and responses to a suspected takeover are essential to protecting your company and customers.

Protect your online environment. It is important to protect your cyber environment just as you would your cash and physical location. Do not use unprotected internet connections. Encrypt sensitive data and keep updated virus protections on your computer. Use complex passwords and change them periodically.

Partner with your bank to prevent unauthorized transactions. Talk to your banker about programs that safeguard you from unauthorized transactions. Positive Pay and other services offer call backs, device authentication, multi-person approval processes and batch limits help protect you from fraud.

Pay attention to suspicious activity and react quickly. Look out for unexplained account or network activity, pop ups, and suspicious emails. If detected, immediately contact your financial institution, stop all online activity and remove any systems that may have been compromised. Keep records of what happened.

Understand your responsibilities and liabilities. Talk to your banker if you have any questions about your responsibilities for what commercially reasonable security measures are required in your business. It is critical that you understand and implement the necessary security safeguards.

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8 Tips to Protect Your Identity

Identity theft continues to be one of the fastest-growing crimes in the United States. In 2014, there were 12.7 million victims of identity fraud in the U.S., according to Javelin Strategy and Research. The American Bankers Association recommends following these tips to keep your information – and your money – safe.

Don’t share your secrets.

Don’t provide your Social Security number or account information to anyone who contacts you online or over the phone. Protect your PINs and passwords and do not share them with anyone. Use a combination of letters and numbers for your passwords and change them periodically. Do not reveal sensitive or personal information on social networking sites.

Shred sensitive papers.

Shred receipts, banks statements and unused credit card offers before throwing them away.

Keep an eye out for missing mail.

Fraudsters look for monthly bank or credit card statements or other mail containing your financial information. Consider enrolling in online banking to reduce the likelihood of paper statements being stolen. Also, don’t mail bills from your own mailbox with the flag up.

Use online banking to protect yourself.

Monitor your financial accounts regularly for fraudulent transactions.

Monitor your credit report.

Order a free copy of your credit report every four months from one of the three credit reporting agencies.

Protect your computer.

Make sure the virus protection software on your computer is active and up to date. When conducting business online, make sure your browser’s padlock or key icon is active. Also look for an “s” after the “http” to be sure the website is secure.

Protect your mobile device.

Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen. Before you donate, sell or trade your mobile device, be sure to wipe it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen. Use caution when downloading apps, as they may contain malware and avoid opening links and attachments – especially for senders you don’t know.

Report any suspected fraud to your bank immediately.

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7 Ways to Frustrate a Fraudster During Tax Season

The weeks leading up to April 15 – tax deadline day – are often vulnerable ones for consumers, as W-2s and tax returns containing personal information circulate over the internet and through the mail.

According to a Javelin Strategy and Research study, 12.7 million Americans were victims of identity fraud in 2014. Though down from 2013, it remains the Federal Trade Commission’s number-one consumer complaint.

To help consumers safeguard personal information, the American Bankers Association recommends the following:

    • Don’t share your secrets.
      Don’t provide your Social Security number or bank account information to anyone who contacts you online or over the phone. Neither your bank nor the IRS will contact you requesting this information.
    • Beware of phishing emails.
      Phishing attacks occur when criminals use ‘spoofed’ emails and fake websites of trusted organizations to coerce consumers into sharing personal information. During tax season, fraudsters often pose as the IRS. Don’t be fooled. The IRS will never initiate taxpayer contact via unsolicited email to request personal or financial data.
    • Shred sensitive papers.
      Shred receipts, banks statements and unused credit card offers before throwing them away. For papers you must keep, like tax documents, keep them in a secure place. 
    • Keep an eye out for missing mail.
      Fraudsters look for monthly credit card statements, W-2s, tax refunds or other mail containing your financial information. If you don’t receive your W-2s, and your employer indicates they’ve been mailed, or it looks like it has been previously opened upon delivery, contact the IRS immediately.
    • Protect your computer.
      Make sure the virus protection software on your computer is active and up to date, particularly if you plan to file your taxes online. When conducting business online, make sure your browser’s padlock or key icon is active. Also look for an “s” after the “http” to be sure the website is secure.
    • Use online banking to protect yourself.
      Monitor your financial accounts regularly for fraudulent transactions. Sign up for text or email alerts from your bank for certain types of transactions, such as online purchases or transactions of more than $500.
    • Report any suspected fraud to your bank immediately.
      Additionally, if the IRS denies your tax return because one has previously been filed under your name, alert the IRS Identity Protection Specialized Unit at 1-800-908-4490. 
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ABA Offers Tips to Prevent Elder Financial Abuse

In recognition of World Elder Abuse Awareness Day on June 15, the American Bankers Association is offering tips to help protect older Americans from financial abuse. According to a 2011 MetLife study, elders throughout the United States lose more than $2.9 billion annually due to financial abuse.

"Elderly Americans are increasingly becoming targets for financial exploitation," said Frank Keating, president and CEO of the American Bankers Association. "It is critical that both banks and customers know the warning signs and take precautionary measures to protect seniors and their bank accounts."

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Protect Your Personal Data When Using an ATM

Protect your ATM card information with these simple safeguards at the ATM:

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Online-Safety

At Hawaii National Bank, we provide secure, convenient online banking services. However, you need to be careful about protecting your personal information, backing up your data and watching for Internet scams. Here are some tips:

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How to Recognize a Scam

Hawaii National Bank will never contact you by e-mail to request confidential and personal information.

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