Privacy & Security
Protecting your privacy is important to us. When working with you to provide a financial product or service, Hawaii National Bank collects some of your nonpublic personal information, including your account balance, payment history and overdraft history. We never disclose any information about our customers or former customers to nonaffiliated third parties (i.e., third parties that are not members of our corporate family) except as permitted by law.
Information We Collect
To provide you with the best financial products and services, we may collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other loan and account forms, such as name, address, social security number and employment data.
- Information about your transactions with us, or others, such as account balance and payment history.
- Information, such as credit history and public records, which we receive from third parties including credit bureaus.
- Information you provide online, such as customization and other preferences on the bank’s website, or via e-mail. We also collect and analyze non-personal identifiable information in the aggregate to determine online services usage.
Information We Disclose and to Whom
We are permitted by law to disclose nonpublic personal information about you to nonaffiliated third parties in certain circumstances. For example, we may disclose information described above to third parties to assist us in servicing your account or loan with us, to government entities in response to subpoenas, and to credit bureaus, or when you ask us to disclose this information.
- We do not share medical or health information with anyone, unless necessary to process transactions or to provide services you have requested or initiated.
- We may disclose nonpublic personal information we receive from you on your application or other forms, such as your name and address, with other financial institutions with which we have joint marketing arrangements. We require these financial institutions to keep your nonpublic personal information confidential, and to use the information only for the purpose intended.
- We may disclose nonpublic personal information about you, such as your name and address, to the following types of nonaffiliated third parties: non-financial companies such as retailers, direct marketers, airlines and publishers. We will require these non-financial companies to keep your nonpublic personal information confidential, and to use the information only for the purpose intended. While we believe that the sharing of this information provides us with the opportunity to offer you a greater selection of financial products and services, you can request that we do not disclose nonpublic personal information about you to such nonaffiliated third parties. You may direct us not to make those disclosures (other than disclosures as permitted by law) by completing our Opt Out Form and returning it to Hawaii National Bank, Attention: Privacy Officer, P. O. Box 3740, Honolulu, Hawaii 96812-3740. Or you may call the Privacy Officer on Oahu at (808) 528-7847, or from the neighbor islands and the continental U.S., at (800) 997-2293. Your opt-out is effective until we receive a signed statement from you revoking it. If you have a joint account, your request to opt-out will be considered an opt-out on behalf of all account holders.
- If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.
We use temporary cookies to store usage information and to facilitate access to our website. Cookies are electronic files that expire after a period of time, and do not contain any personal information beyond what you may have provided online forms (e.g., customization, and other preferences). We do not share the data in these cookies with others, although they may be accessible to other individuals or applications that have access to your computer files. Some web browsers allow the user to reject cookies. If the browser you use rejects cookies you may not be able to properly access our website. If you encounter this problem, we suggest that you enable the acceptance of cookies while logged on to our website, then reject cookies once you have logged off from the site. We suggest that while you are accessing your account information, you refrain from accessing other web sites in the same session. You should always properly log off from transactional web pages after completing your session.
Our website may contain links to other websites whose information practices may be different than ours. These links are accompanied by disclaimers that explain that you are leaving our website. Visitors should consult the other website’s privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
Safeguarding Information About You
We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to protect your information.